Refund & Return Policy

Effective Date: April 11, 2026

Digital Products

All digital downloads (including digital Kindness Kits and resources) from ThumbsUpForKindness Inc. are non-refundable once accessed or downloaded. We provide previews where possible so you can review before purchase.

Print-on-Demand Physical Products

We offer a 30-day satisfaction guarantee from the date of delivery.

• If your item arrives damaged, defective, or incorrect, we will replace it or issue a full refund (including original shipping).
• For change-of-mind returns, you are responsible for return shipping costs, and the item must be returned in unused, original condition.
• Custom or personalized items (including personalized HeroKindness figures) are non-refundable unless they arrive damaged or defective.

How to Request a Refund or Replacement

Please fill out the form below with your order number and a brief explanation (include photos if the item is damaged).

Your Name

Email Address

Order Number

Reason for Refund / Return

Submit Refund Request

We will respond to your request within 2 business days.